The repair center sends UPS to pick up my phone and also my phone.
Before sending the phone for repairs again, the support wants to test my patience with a remote support session on the phone.Read more "Part 8 – Prank calls"
The phone is back, but this is not the end of the story.Read more "Part 7 – Break it differently"
It’s just a matter of calling the support and waiting 12 more days, one would be tempted to say.Read more "Part 6 – Patience"
The phone has been out for repairs for one and a half months, and has come back unrepaired.Read more "Part 5 – Back to the start"
It’s been a month, but nobody knows where my phone is. I start to lose my temper.Read more "Part 4 – Lost at sea"
I used a wrong IMEI number when creating the RMA, and this causes all sorts of confusion for the next few weeks.Read more "Part 3 – Which phone, again?"